Frequently Asked Questions

Clear answers for bouncy castle hire. Find quick details on booking, safety, delivery, and payment. Short, practical responses to help you plan your event with confidence.

How do I book a bouncy castle hire?

Book online or by phone. Tell us the date, location, and preferred size. We confirm availability and send a simple booking form. A deposit secures your bouncy castle hire.

What areas do you deliver to?

We deliver across our service region. Check your postcode for availability. Delivery includes setup and a safety check so your bouncy castle hire is ready when guests arrive.

How long does delivery and setup take?

Setup typically takes 20–45 minutes depending on size and ground. We arrive within your requested delivery window. We also dismantle and remove the bouncy castle after your hire period.

What are the age and weight limits?

Limits depend on the model. Typical guidelines:

• Age range: 1–12 years for standard castles.
• Maximum users: 4–8 children at once, depending on size.
• Weight limit per user: usually 50–80 kg.

We provide exact limits for each bouncy castle hire when you book.

What safety measures are in place?

All equipment is PAT-tested and cleaned between hires. Each bouncy castle hire comes with anchor points, blower safety checks, and clear user rules. We perform a site risk check before setup.

Do I need adult supervision?

Yes. Adult supervision is mandatory for all bouncy castle hire events. Supervisors should enforce age groups, limit numbers, and ensure safe play at all times.

What happens in bad weather?

Weather policy depends on conditions:

• Light rain: hire can proceed if surface is safe.
• High winds or heavy rain: we will postpone or cancel for safety.
• Flexible rebooking options are offered for unsafe weather.

What space and power do I need?

Provide a flat area clear of obstacles and overhead hazards. Typical requirements:

• Space: allow extra clearance around the castle.
• Power: one standard 13A socket within 10 meters of the setup.

We can use a generator if needed for remote bouncy castle hire locations.

How clean are the bouncy castles?

We deep-clean and disinfect every inflatable after each hire. Surfaces are inspected for wear. Cleanliness standards are part of our bouncy castle hire policy.

What if the equipment is damaged?

Report damage immediately. Minor wear is covered by routine maintenance. Significant damage caused by misuse may incur repair or replacement fees. Insurance information is provided on booking.

What payment options are available?

We accept card payments, bank transfers, and cash on delivery where available. A deposit confirms your bouncy castle hire; the balance is due before or on delivery depending on your booking terms.